REPORT TO OUR COMMUNITY
Welcome to Norton Healthcare’s annual Report to Our Community. We’re excited to share our story from the past year.
As you scroll through this report, you’re bound to discover something you didn’t know about our organization. You’ll see how we kept our promise to “step up” in a big way — in size, reach and services — all to better meet the needs of our community.
Thank you for viewing our report, and thank you for allowing Norton Healthcare to continue to serve our community year after year.
Russell F. Cox
Chief Executive Officer
Michael W. Gough
Executive Vice President
Chief Operating Officer
OUR COMMITMENT TO YOU
ACCESSIBLE We make it possible to access the care you need when you need it most through our extensive network of providers and caregivers. We have more than 250 locations throughout Kentucky and Southern Indiana, including five hospitals and 14 Norton Immediate Care Centers.
CONVENIENT It should be easy to find and receive the care you need. In addition to adding locations to better meet the health care needs of our community, we are strengthening our resources to better serve you. MyNortonChart makes it easy for you to manage your care. You can schedule appointments, request a prescription refill, pay your bills and consult with your provider. You can even access quality care from home or work by using Norton eCare for online consultations.
SAFE, QUALITY CARE Our top priority is creating a safe environment for quality care and service. We believe in being accountable for the care we provide. That’s why we invite you to view our quality report online.
FRIENDLY Great human interactions happen every day at Norton Healthcare. We believe creating a positive experience is important to the healing process.
Providing advanced care for women’s health
Norton Hospital and Norton Women’s & Children’s Hospital were named American College of Radiology Breast Imaging Centers of Excellence, offering state-of-the-art technology that supports women’s breast health.
Partnership aimed at creating a healthier commonwealth
Norton Healthcare and the Kentucky Primary Care Association have announced a collaboration agreement to help advance the services available to residents in the commonwealth. Among the goals of the partnership is improved coordination and continuity of care, including access.
Our adult-service facilities were ranked No. 1 in the Louisville area and No. 4 in Kentucky in the 2017 U.S. News & World Report Best Hospitals rankings.
Showing compassion at work
Norton Healthcare received the Americana World Community Center’s Compassion-at-Work Award.
Two facilities receive important designation
Norton Audubon Hospital and Norton Hospital both received American College of Cardiology Atrial Fibrillation with Electrophysiology Services accreditation.
Sports neurology and concussion center opens
The center, located on the Norton Healthcare – St. Matthews campus, is the first of its kind in Kentucky. It is staffed by Tad D. Seifert, M.D., neurologist and director of Norton Healthcare’s Sports Concussion Program, along with Laura M. Yeager, APRN.
COMMUNITY BENEFIT AND PATIENT CARE
Norton Healthcare’s purpose is to provide quality health care to all those we serve, in a manner that responds to the needs of our communities and honors our faith heritage.
We will be the region’s most comprehensive, strongest and preferred health care organization, setting the standard for quality and caring.
At Norton Healthcare, we will:
- Respect every person
- Set the standard for quality and caring
- Continually improve care and service
- Demonstrate stewardship of resources
- Accept accountability for results
- Succeed with integrity
Norton Healthcare’s faith history includes its founding organizations and other faith communities: the Episcopal Church, United Methodist Church, United Church of Christ, Presbyterian Church and Roman Catholic Church.
Norton Healthcare • P.O. Box 35070 • Louisville, KY 40232-5070 • NortonHealthcare.com