REPORT TO OUR COMMUNITY
Welcome to Norton Healthcare’s annual Report to Our Community. We’re excited to share our story from the past year.
As you scroll through this report, you’re bound to discover something you didn’t know about our organization. You’ll see how we kept our promise to “step up” in a big way — in size, reach and services — all to better meet the needs of our community.
Thank you for viewing our report, and thank you for allowing Norton Healthcare to continue to serve our community year after year.
Russell F. Cox
President
Chief Executive Officer
Michael W. Gough
Executive Vice President
Chief Operating Officer
OUR COMMITMENT TO YOU
ACCESSIBLE We make it possible to access the care you need when you need it most through our extensive network of providers and caregivers. We have more than 250 locations throughout Kentucky and Southern Indiana, including five hospitals and 14 Norton Immediate Care Centers.
CONVENIENT It should be easy to find and receive the care you need. In addition to adding locations to better meet the health care needs of our community, we are strengthening our resources to better serve you. MyNortonChart makes it easy for you to manage your care. You can schedule appointments, request a prescription refill, pay your bills and consult with your provider. You can even access quality care from home or work by using Norton eCare for online consultations.
SAFE, QUALITY CARE Our top priority is creating a safe environment for quality care and service. We believe in being accountable for the care we provide. That’s why we invite you to view our quality report online.
FRIENDLY Great human interactions happen every day at Norton Healthcare. We believe creating a positive experience is important to the healing process.
OUR MILESTONES
Care is a click away
Over 67,000 people enrolled in MyNortonChart in 2017 with a 90 percent patient engagement rate. MyNortonChart makes it easier for patients to keep up with their families’ health. Read how one young family used it to manage a health crisis.
First in the area
Norton Healthcare became the first health system in Greater Louisville to offer routine colonoscopy screenings on Saturdays. Appointments are available twice a month at Norton Women’s & Children’s Hospital.
Program only one of its kind in Kentucky
In partnership with the University of Louisville, Norton Healthcare created Norton Children’s Cancer Institute. The facility opened Kentucky’s only Adolescent and Young Adult Transition Program and transition clinic to address the unique care needs of teens and younger adults.
Providing advanced care for women’s health
Norton Hospital and Norton Women’s & Children’s Hospital were named American College of Radiology Breast Imaging Centers of Excellence, offering state-of-the-art technology that supports women’s breast health.
Celebrating 125 years of service
Norton Children’s Hospital celebrated its 125th birthday, which included an exhibit at the Frazier History Museum.
Growing to meet your needs
Construction began on Norton Cancer Institute – Brownsboro, a state-of-the-art facility that will allow a variety of services to be scheduled in one location, reducing wait times between appointments and helping patients and families better manage their plan of care.
LGBTQ Care
Leader in LGBTQ care
We were named a Leader in LGBTQ Healthcare Equality by the Human Rights Campaign Foundation. Our hospital system scored a perfect 100.
Supporting our working families
Norton Healthcare now offers employees up to four weeks of 100 percent paid parental leave. The new policy includes birth mothers and fathers, and adoptive parents, regardless of sexual orientation.
Bringing care to an underserved community
Bringing care to an underserved community
Powered by Synergy, Norton Healthcare’s African American Employee Resource Group, Norton Healthcare hosted the first-ever Unity Jam in the West End. The event provided children with important health services as well as backpacks filled with school supplies just in time for a new school year.
Partnership aimed at creating a healthier commonwealth
Norton Healthcare and the Kentucky Primary Care Association have announced a collaboration agreement to help advance the services available to residents in the commonwealth. Among the goals of the partnership is improved coordination and continuity of care, including access.
Workplace of the Year
Named a Workplace of the Year
The award given by Advisory Board, our safety and engagement survey provider, recognizes our commitment to creating a best-in-class work environment for our employees, which contributes to a positive patient experience.
Zero Heroes
Zero Heroes provide quality care
We implemented systemwide patient safety training. More than 10,000 employees and independent providers are now “Zero Heroes” after completing “Reaching for Zero” patient safety training.
Top rankings
Our adult-service facilities were ranked No. 1 in the Louisville area and No. 4 in Kentucky in the 2017 U.S. News & World Report Best Hospitals rankings.
New location to open in West End
We announced plans to open a medical home serving adults and children in the new West End Louisville YMCA located at Broadway and 18th Street. The location is scheduled to open in October 2019.
Showing compassion at work
Norton Healthcare received the Americana World Community Center’s Compassion-at-Work Award.
Employee creates great human interactions
Employee creates great human interactions
Guy Harvey, an environmental services employee at Norton Children’s Hospital, created special moments for patients. Guy was named a Commitment to Compassion honoree. The award, designed to spotlight the most compassionate caregivers in our community, is presented annually to seven health care workers in Louisville Metro.
Two facilities receive important designation
Norton Audubon Hospital and Norton Hospital both received American College of Cardiology Atrial Fibrillation with Electrophysiology Services accreditation.
Focus on a well workforce
Focus on a well workforce
Norton Healthcare was No. 6 on the list of Healthiest 100 Workplaces in America for 2017, as ranked by Healthiest Employers, a national leader in employee health analytics, best practices and benchmark data. A well work culture supports a better healing environment.
Bringing Care to You
Bringing care to you
The Norton Healthcare Prevention & Wellness team screened 3,710 people in 2017. This included 8,431 blood pressure, blood sugar and BMI screenings and about 2,550 mammograms.
Sports neurology and concussion center opens
The center, located on the Norton Healthcare – St. Matthews campus, is the first of its kind in Kentucky. It is staffed by Tad D. Seifert, M.D., neurologist and director of Norton Healthcare’s Sports Concussion Program, along with Laura M. Yeager, APRN.
Norton Medical Group
Norton Medical Group ranks among largest nationwide
With more than 950 employed medical providers and nearly 3,000 employees providing primary and specialty care at more than 250 locations throughout Kentucky and Southern Indiana, Norton Medical Group ranks among the largest employed medical groups nationwide.
Top Honors
Top honors
Norton Healthcare Institute for Nursing earned designation as a Center of Excellence in Nursing Education for 2017 to 2022 from the National League for Nursing.
COMMUNITY BENEFIT AND PATIENT CARE
MISSION
Norton Healthcare’s purpose is to provide quality health care to all those we serve, in a manner that responds to the needs of our communities and honors our faith heritage.
VISION
We will be the region’s most comprehensive, strongest and preferred health care organization, setting the standard for quality and caring.
VALUES
At Norton Healthcare, we will:
- Respect every person
- Set the standard for quality and caring
- Continually improve care and service
- Demonstrate stewardship of resources
- Accept accountability for results
- Succeed with integrity
FAITH HISTORY
Norton Healthcare’s faith history includes its founding organizations and other faith communities: the Episcopal Church, United Methodist Church, United Church of Christ, Presbyterian Church and Roman Catholic Church.
Norton Healthcare • P.O. Box 35070 • Louisville, KY 40232-5070 • NortonHealthcare.com