2019 REPORT TO OUR COMMUNITY
We’re still feeling the effects of the coronavirus global health crisis more than halfway through 2020. As we look back on 2019, we can rest assured we delivered on our mission. We also can find great hope in the successes, innovations and growth gained during 2019, which helped strengthen our focus on providing high-quality, safe care for our community during this unprecedented time.
We invite you to review this edition of the Report to Our Community with a different lens — one that sees the great work accomplished and strides made in 2019 that allowed us to build on our proven strength and inspired us to endure.
Our mission calls us to respond to the needs of our community. Today, our community needs us in ways perhaps never felt before. We will remain trusted pillars of community support and expertise throughout this crisis and beyond. We also call on you, our community, to help us during this time of uncertainty. That means understanding that access and delivery of our health care services will continue to evolve. It means embracing our responsibility for the impact we have on the health and safety of our patients, community and one another. It also means continuing to be kind and compassionate to our neighbors — especially those who are most vulnerable.
Stay safe and keep the faith.
Russell F. Cox
President
Chief Executive Officer
Michael W. Gough
Executive Vice President
Chief Operating Officer
OUR MILESTONES
Norton Community Medical Associates – West Broadway opened in the new Republic Bank Foundation YMCA in Louisville’s West End. This practice serves adults and children and helps deliver on Norton Healthcare’s commitment to improve access to health care in West Louisville.
Norton Healthcare, UofL Physicians – Pediatrics and the UofL School of Medicine officially signed a definitive agreement for affiliation in October after first signing a letter of intent in June. This partnership combines resources to strengthen and enhance medical care for our region’s children.
Norton Healthcare opened eight new retail health clinics at Walgreens stores across Greater Louisville. Norton Prompt Care at Walgreens locations offer convenient care with extended hours.
Norton Healthcare announced it will contribute $5 million to the Louisville Urban League to build a multiuse sports and learning facility in West Louisville. The Norton Healthcare Sports & Learning Center will include seating for 4,000, track and field space, a learning lab, outdoor event space and community green space.
Norton Healthcare was named the official health care provider of the University of Louisville Cardinals.
Russell F. Cox, president and CEO, Norton Healthcare, was named one of the Most Admired CEOs in the Louisville area by Louisville Business First.
Norton Women’s & Children’s Hospital had record-setting months for the number of babies born, with 537 in July and 543 in August.
Norton Brownsboro Hospital celebrated 10 years of community service. When it opened in 2009, this now award-winning facility was the first new hospital in Louisville Metro in 26 years.
With the support of the Norton Healthcare Foundation, Heel, Dog, Heal — Norton Healthcare’s facility dog program — grew to include nine facility dogs in 2019. Facility dogs are specially trained, employed staff members who partner with a handler to work in a health care or educational setting.
Norton Healthcare is the only Kentucky recipient of the Mission Lifeline: Regional Trailblazer Award from the American Heart Association. Norton Healthcare hospitals received Mission: Lifeline Gold Plus and Mission: Lifeline Gold awards for the treatment of patients who experience severe heart attacks.
Norton Healthcare’s five hospitals and Norton Cancer Institute were named LGBTQ Healthcare Equality Leaders by the Human Rights Campaign Foundation for the second year in a row. The facilities all received a top score of 100.
Norton Healthcare’s Go Confidently series reported its highest yearly attendance since its launch in 2014. The series is sponsored in part by the Norton Healthcare Foundation. In 2019, Go Confidently expanded to include four speaker events, including Iris Apfel, a 98-year-old fashion icon, businesswoman and interior designer.
All four Norton Healthcare adult-service hospitals were awarded an “A” in the fall 2019 Leapfrog Hospital Safety Grade. Pediatric hospitals are not rated by The Leapfrog Group.
Norton Healthcare formed a joint venture partnership with LHC Group Inc. to create Norton Home Health. This partnership enhances in-home health care services for patients in Louisville and across the region.
Nearly 67,000 patients signed up for MyNortonChart in 2019. Over the past year, 466,379 patients were active on MyNortonChart.
Norton Healthcare announced a collaboration with UPS to provide a tuition-free health care career pathway for area students.
The Jennifer Lawrence Cardiac Intensive Care Unit (CICU) was dedicated at Norton Children’s Hospital in December. The CICU is a specialized unit for pediatric heart patients. It includes 17 private rooms, including three specifically for newborns.
Norton Children’s regional outpatient centers in Bowling Green, Frankfort, Paducah and Owensboro served patients with a variety of conditions. Norton Children’s is active in these communities and others through holding patient support groups and events, and raising more than $135,000 to support all Kentucky children who need medical care.
Norton Healthcare, with the support of N Good Health, received an honorable mention from the C. Everett Koop National Health Awards. The prestigious awards named for Dr. Koop, who served as U.S. surgeon general from 1982 to 1989, recognize organizations with outstanding worksite wellness programs across the nation.
The third annual Unity Jam held in the Portland neighborhood welcomed more than 1,000 families and provided more than 750 backpacks to elementary through high school students. New to the event in 2019, several area educators were recognized with the Compassionate Educator Award.
The Norton Healthcare Prevention & Wellness team hosted nearly 380 events providing cancer and/or cardiovascular screenings. Nearly 150 of these events involved the Norton Healthcare Mobile Prevention Center, with 70% of those held in high-risk ZIP code areas. Of patients screened, 53% resided in high-risk ZIP codes and 21% were uninsured.
Norton Sports Health and Kentucky Orthopedic Rehab Team (KORT) established the Norton Sports Health Performance & Wellness Center – a rehabilitation and sports training center. A group of former University of Louisville football players are part owners in the sports training portion of the facility.
COMMUNITY BENEFIT
Our community also benefited from the support of our two foundation offices
NORTON HEALTHCARE FOUNDATION
The Norton Healthcare Foundation awarded more than $4 million in grants for capital, programs and patient financial assistance to the adult-service hospitals, including:
- The purchase of a new Norton Healthcare Mobile Prevention Center
- Establishment of a Genomics Platform and Precision Medicine Program
- Renovation of our diagnostic Breast Center in Norton Healthcare Pavilion
- Funding participation in the HepConnect regional initiative to address the increase in hepatitis C infections
- Purchase of equipment for our Norton Neuroscience Institute telestroke system
- Supporting nurses in obtaining oncology-certified nurse designation
NORTON CHILDREN’S HOSPITAL FOUNDATION
The Norton Children’s Hospital Foundation awarded more than $11 million in grants for capital, programs and patient financial assistance to Norton Children’s Hospital, Norton Women’s & Children’s Hospital and Norton Children’s Medical Center, including:
- Construction of the Jennifer Lawrence Cardiac Intensive Care Unit at Norton Children’s Hospital
- Renovation and upgrades of the neonatal intensive care unit and “Just for Kids” Critical Care Center (pediatric intensive care unit)
- Purchase of a new “Just for Kids” Transport Team ambulance
- Continued funding of Norton Children’s Prevention & Wellness
- Establishment of the Ulmer Family Wellness Program at Norton Children’s Medical Associates – Broadway
- Funding for staff educational opportunities and advanced certifications
Download a PDF of Norton Healthcare’s community benefit for 2019.
MISSION
Norton Healthcare’s purpose is to provide quality health care to all those we serve, in a manner that responds to the needs of our communities and honors our faith heritage.
VISION
We will be the region’s most comprehensive, strongest and preferred health care organization, setting the standard for quality and caring.
VALUES
At Norton Healthcare, we will:
- Respect every person
- Set the standard for quality and caring
- Continually improve care and service
- Demonstrate stewardship of resources
- Accept accountability for results
- Succeed with integrity
FAITH HISTORY
Norton Healthcare’s faith history includes its founding organizations and other faith communities: the Episcopal Church, United Methodist Church, United Church of Christ, Presbyterian Church and Roman Catholic Church.