Report to Our Community 2018

2018 REPORT TO OUR COMMUNITY

The “N” in our logo signifies a legacy of compassionate care and service that began with our namesake, The Rev. John N. Norton, in 1886. It’s why each year more than 600,000 people look for the N when they need health care services. It’s the reason more than 15,000 individuals choose to grow their careers at Norton Healthcare. It’s also why our community calls on us for support. In 2018, we provided more than $165 million in community benefit through charity care, educational programs, public service and support for other organizations.

More than 130 years after our founding, Norton Healthcare remains committed to caring for the health of our growing community. Through investments such as a $125 million renovation and expansion of Norton Audubon Hospital, we expanded access to care and added needed services. We raised funds through events including Bike to Beat Cancer and the Festival of Trees & Lights to support important initiatives that improve the health of our community. At Unity Jam, we provided children and their families with access to health resources at a fun back-to-school family event that included free backpacks filled with school supplies.

This report highlights these and many additional ways Norton Healthcare is committed to Greater Louisville.

You’ll also discover how we are making it easier to receive care, while remaining focused on safety and quality.

Our ability to serve our patients and community would not be possible without our dedicated providers and team members, as well as the support of our volunteers and donors through the Children’s Hospital Foundation and Norton Healthcare Foundation.

Thank you for viewing Norton Healthcare’s annual Report to Our Community. We are grateful to you for choosing to look for the N.

Russell F. Cox
President
Chief Executive Officer

Michael W. Gough
Executive Vice President
Chief Operating Officer

OUR MILESTONES

Bike to Beat Cancer celebrated its 10th year in 2018! More than 1,045 riders raised over $603,000 to help children and adults receiving care at Norton Cancer Institute and Norton Children’s Cancer Institute, affiliated with the University of Louisville. The event saw a 25% increase from the previous year in riders and funds raised.

Norton Healthcare’s Prevention & Wellness team visited 330 locations providing cancer and/or cardiovascular screenings, with 180 of these events involving the Norton Healthcare Mobile Prevention Center. Over 50% of the patients live in underserved areas.

Norton Children’s Hospital surpassed its 75th pediatric heart transplant in 2018. Ten children received transplants in 2018 — the most in one year throughout the hospital’s history. Norton Children’s Heart Institute, affiliated with the University of Louisville, is the leading provider of pediatric heart care in Louisville and Southern Indiana.

Norton Healthcare’s five hospitals and Norton Cancer Institute earned the Human Rights Campaign’s Leader in Healthcare Equality designation for 2018. This national designation recognizes health care facilities that are LGBTQ-inclusive.

Young Couple Sitting On Sofa Using Digital Tablet

More than 74,000 patients signed up for MyNortonChart, the most new members in a year to date. MyNortonChart gives patients convenient online access to portions of their medical records.

Norton Children’s Hospital invested in a $75 million renovation and expansion to increase critical care capacity.

Norton Medical Group added 108 new providers in 2018, offering patients improved access to primary care services.

To offer more choices in care, three Norton Immediate Care Centers began offering extended hours: the Dixie and Preston locations and the new Dupont location in the St. Matthews neighborhood.

Norton Audubon Hospital, Norton Brownsboro Hospital and Norton Hospital received national recognition for their heart care by the American Heart Association. Norton Audubon and Norton Brownsboro each received the Mission: Lifeline Receiving Center Gold Quality Achievement Award, while Norton Hospital received the Mission: Lifeline Receiving Center Silver Plus Quality Achievement Award. Only four facilities in Kentucky were recognized. Norton Healthcare took three of the four honors.

Norton Audubon Hospital opened its new tower in April 2018. The tower is part of a $125 million construction project and features 74 additional private patient rooms for intensive care, open heart care and progressive cardiac care.

The second Unity Jam was held on Saturday, Aug. 11, 2018, at Molly Leonard Portland Community Center. The free event was organized by Synergy, our African American employee resource group. An estimated 5,000 people attended, and 1,327 households received backpacks along with educational and health supplies.

Unrecognizable male doctor in a white lab coat with a stethoscope uses a tablet, using a digital patient support system, test results and data registration

Three Norton Healthcare leaders were honored by Business First at its Health Care Heroes celebration, including Steven T. Hester, M.D., MBA, division president, provider operations, and system chief medical officer; Aaron C. Spalding, M.D., Ph.D., Norton Cancer Institute; and Jonathan W. Weeks, M.D., Norton Children’s Maternal-Fetal Medicine.

Norton Healthcare was No. 4 on the list of Healthiest 100 Workplaces in America for 2018, as ranked by Healthiest Employers, a national leader in employee health analytics, best practices and benchmark data.

Norton Cancer Institute – Brownsboro opened in fall 2018. The 48,500-square-foot building brings all specialty cancer services together under one roof for the first time.

Norton Brownsboro Hospital broke ground on a $167 million expansion to improve capacity to better serve a growing northeastern Jefferson County.

Norton Healthcare added 12 specialty practices in 2018, including an OB/GYN office in Shelbyville, Kentucky.

COMMUNITY BENEFIT

Our community also benefited from the support of our two foundation offices

NORTON HEALTHCARE FOUNDATION

The Norton Healthcare Foundation raised $5.5 million and granted more than $4.3 million benefiting multiple areas of care throughout our adult-service facilities, including:

Renovations at Norton Audubon Hospital and Norton Hospital
Construction of a Healing Garden at Norton Cancer Institute – Brownsboro
Support of Norton Cancer Institute initiatives
Support of pastoral care services for patients, their families and staff members at all Norton Healthcare adult-service facilities
Program support for integrative medicine initiatives for Norton Neuroscience Institute
Educational opportunities for the community and caregivers
Support of nursing staff to obtain oncology-certified nurse designations

CHILDREN’S HOSPITAL FOUNDATION

The Children’s Hospital Foundation raised $12.9 million and granted more than $12.6 million in investments to our pediatric-service facilities, including:

The Jennifer Lawrence Cardiac Intensive Care Unit at Norton Children’s Hospital (scheduled to open in December 2019)
Renovation and upgrades of the neonatal intensive care units at Norton Children’s Hospital and Norton Women’s & Children’s Hospital, including the purchase of the NicView webcam system
Norton Children’s Prevention & Wellness
Workforce, expansion of technology and accreditation for the Wendy Novak Diabetes Center
Educational opportunities and advanced certifications for staff

Download a PDF of Norton Healthcare’s community benefit for 2018.

MISSION

Norton Healthcare’s purpose is to provide quality health care to all those we serve, in a manner that responds to the needs of our communities and honors our faith heritage.

VISION

We will be the region’s most comprehensive, strongest and preferred health care organization, setting the standard for quality and caring.

VALUES

At Norton Healthcare, we will:

Respect every person
Set the standard for quality and caring
Continually improve care and service
Demonstrate stewardship of resources
Accept accountability for results
Succeed with integrity

FAITH HISTORY

Norton Healthcare’s faith history includes its founding organizations and other faith communities: the Episcopal Church, United Methodist Church, United Church of Christ, Presbyterian Church and Roman Catholic Church.